Optimizer · closed loops · the fleet writes its own fixes
Adaptations & Optimizer.
Two halves of the same loop. The Optimizer clusters real-world failures and proposes refined instructions. Adaptations show the wins — what each agent already learned and shipped to the Org Wiki.
After 47 successful WISMO resolutions, BISMO learned that redundant order lookups were unnecessary when ShipBob data was already indexed. Removed 8 steps from the resolution path. Win rate unchanged. Speed up 3×.
Learned that freight deductions under $2K have 91% win rate vs 61% for larger amounts. Updated routing rules — now auto-files freight deductions without HITL, escalates everything else. Saved 4 hours of review per month.
Detected 42% lead time drift across 8 consecutive POs. Automatically applied +4d buffer to all Pacific Foods POs. Surfaced rush premium ($800) as a separate alert. Vendor is aware and has been flagged in Org Wiki.
11 WISMO tickets this week mentioned SKU-004 taste — a pattern that didn't exist in prior runs. Watcher surfaced it to the Autonomous Brain which proposed a quality watcher. No one asked for this. It emerged.
Learned that Monday morning ticket volume is 3.2× baseline due to weekend order backlog. Now pre-positions at capacity 4 hours early on Mondays and holiday-adjacent Fridays. Queue wait time dropped from 22m to 3m average.
Discovered Whole Foods has a hard 72-hour dispute window that was being missed. Now auto-files immediately upon deduction detection. Zero missed windows since.